I am a merchant and I would like to refund a customer for a failed transaction where they had used the Child LifeSG Credits. How do I do this?

Question

Accepted Answer

Merchants can send the refund back to the bank account that they received the amount from, using the same transaction method (FAST) that was used in the original transaction, quoting the original End-to-End reference or QR reference.

I am a merchant and I would like to refund a customer for a failed transaction where they had used the Child LifeSG Credits. How do I do this?

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How do I use the Child LifeSG Credits?