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Why do I get “Invalid QR” when I scan a payment QR?
You get a pop-up error that reads ‘Invalid QR’ when you have scanned a payment QR not supported by LifeSG. There are also instances where some merchants (e.g. investment firms, wallet top-ups) do not accept transfers/payments from 3rd party bank accounts.
Related questions
Why am I not able to spend my credits even though the merchant accepts PayNow QR?
Why is the QR code unsupported when I tried to make payment with my LifeSG credits?
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I have received notifications that the credits have been deposited in my digital wallet but I am unable to see them. What can I do?
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I am having trouble paying with my credits at a specific merchant. What can I do?
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