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Updated by MSF While uncommon, some transactions may not be reversed immediately following an unsuccessful purchase. Please check your credit balance in your digital wallet via the LifeSG app again after 3 calendar days. Contact us
My transaction at the merchant was unsuccessful. Why does my credit balance on my digital wallet show that credits have been deducted?
Related questions
I am a merchant and I would like to refund a customer for a transaction where they had used the Child LifeSG Credits. How do I do this?
I am a merchant and I would like to refund a customer for a failed transaction where they had used the Large Family LifeSG Credits. How do I do this?
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I have received notifications that the credits have been deposited in my digital wallet but I am unable to see them. What can I do?
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I am having trouble paying with my credits at a specific merchant. What can I do?
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