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Why did MOM introduce the service fee refund policy?

Updated by MOM

The service fee refund policy was introduced to encourage EAs to take greater responsibility for their matching outcomes.

Premature termination of contracts is disruptive and costly to both employers and MDWs. As EAs play a crucial role in facilitating good matches between employers and MDWs, EAs that facilitate lasting employment relationships and provide quality services to employers would see fewer premature terminations and refunds.

This information is sourced from MOM.

Topics:

Employment agenciesEmployment agencies

Related questions

I am an employment agent. Can I pro-rate the amount of fees to be refunded to the employer based on the period of termination within the first six months (e.g., refund 25% of the fees if the MDW is terminated within the first three months)?

mom

Why allow a fee refund only if a worker's employment is terminated within 6 months? Why not allow it within 1 year or for the entire duration of the employment contract?

mom

I am an EA. Why must I refund employers where the termination of the MDW's employment is beyond my control?

mom

I am an MDW employer. Why do I need to notify the EA before cancelling the MDW’s work permit in order to get a refund?

mom

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