Are Public Healthcare Institution licensees required to provide MOH fee benchmark when performing financial counselling?
Price Transparency Requirements, Financial Counselling
As current MOH fee benchmarks are only available for private sector licensees, Public Healthcare Institution licensees are not required to provide this during financial counselling.
Private sector licensees are required to provide the relevant MOH fee benchmarks during financial counselling, if such a benchmark is available and applicable.
For more information on MOH fee benchmarks and historical bill amount information for public and private hospitals, please visit www.moh.gov.sg/billsandfees.
Related questions
Can licensees refer their patients to the relevant websites for fee-related information (e.g., MOH fee benchmarks, CPF MediSave and MediShield Life claims calculator to check on estimate claimable coverage) as part of the financial counselling?
For the conduct of financial counselling where there is a change in the licensee’s fees for the treatment or procedure that the patient is undergoing, is there a guide to define fee changes or is there a range that we can work within?
Financial counselling is new for Outpatient Medical Services (OMS) licensees. Could MOH consider providing a sunrise period for such licensees to firm up our financial counselling processes?
What is the retention period for the financial counselling record?
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