For teleconsultations, how can we get the written acknowledgement from patient/next-of-kin, especially from the elderly who may not be technologically savvy?

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Accepted Answer

Like phone financial counselling, verbal acknowledgement is acceptable as long as the licensees are able to provide proof that verbal acknowledgement was given by the patient (e.g., recording of the teleconsultations).

For teleconsultations, how can we get the written acknowledgement from patient/next-of-kin, especially from the elderly who may not be technologically savvy?

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Related questions

Do we need to retain recordings of financial counselling performed over phone or through telehealth consults?

For financial counselling performed previously without a formal documentation, is there a need to re-counsel the patient and obtain a written acknowledgement under HCSA?

Can acknowledgement of financial counselling by patients be performed over other forms (e.g. Email, SMS, Phone, Virtual Conference), instead of written form?

Can licensees conduct the financial counselling for their patients via online platforms?

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