For financial counselling performed previously without a formal documentation, is there a need to re-counsel the patient and obtain a written acknowledgement under HCSA?

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The requirement for acknowledgement from the patient or the patient’s authorised representative will only apply to new patients / treatments occurring after HCSA Phase 2 implementation. As a best practice, licensees are encouraged to re-counsel where there is an opportunity or need to do so (e.g., where there is a change to the patient’s treatment regime that would lead to significantly higher fees).

For financial counselling performed previously without a formal documentation, is there a need to re-counsel the patient and obtain a written acknowledgement under HCSA?

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Related questions

For the conduct of financial counselling where there is a change in the licensee’s fees for the treatment or procedure that the patient is undergoing, is there a guide to define fee changes or is there a range that we can work within?

If patients do not acknowledge financial counselling, what is the appropriate follow-up action ?

Can acknowledgement of financial counselling by patients be performed over other forms (e.g. Email, SMS, Phone, Virtual Conference), instead of written form?

Can licensees conduct the financial counselling for their patients via online platforms?

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