The appointment of key officeholders strengthens the governance of the licensee and is applicable to all licensees. They ensure organisational processes of the licensee comply with all laws and regulations, including day-to-day operations and various aspects of the clinical services.

On the other hand, QACs are set up to evaluate and monitor the quality and appropriateness of the healthcare services provided by the licensee and are only required for prescribed licensees. QACs review incidents such as Serious Reportable Events (SREs) and recommend corrective actions.

The requirements on key officeholders and the QAC complement each other to enhance patient safety.