In the event of a delivery error (i.e., wrong medication or wrong parcel is delivered to the wrong patient):

a) the patient shall be informed of the error. If the licensee outsources the delivery to an LSP, the licensee shall also be informed of the error; and

b) if the error requires a medication recall from the patient or any other person, the licensee shall ensure that the patient/person is informed not to take the wrong medicinal/ health products or to stop taking the products and advise on the appropriate actions thereafter (e.g., return, exchange or disposal of the products).

To minimise the error from recurring, the licensee shall ensure that:

a) the occurrence of the incident is contemporaneously and accurately recorded;

b) the circumstances of the incident are reviewed to identify its causes;

c) appropriate steps are taken to prevent or reduce the likelihood of the recurrence of the incident; and

d) proper, complete and accurate records of the incident report is maintained.