You may need to submit supporting documents to the Official Assignee (OA) as part of your Debt Repayment Scheme (DRS) case.

Important: The OA does NOT accept documents through the Online Enquiry form. You must use the debtor's portal instead.

Correct submission method: MinLaw eServices debtor's portal only

When do you need to submit documents?

You need to submit documents when the OA requests them for:

●       DRS assessment, change in circumstances

●       Income verification, expense documentation

●       Case updates

Timeline: Submit documents within 7 days of the OA's request

Document requirements:

●       Clear and readable - scan or photo must be sharp

●       Complete pages - do not cut off any information

●       Current - documents must be recent as specified by OA

●       Original language - if not in English, please provide certified translation

Before you start

You will need:

●       Digital copies of your documents (PDF, JPG, or PNG format)

●       Internet access to use the online portal

File size limits: Maximum 5 MB per file

Supported file types: PDF, JPG, JPEG, PNG, DOC, DOCX

Step 1: Access the debtor's portal

1.      Visit the MinLaw eServices debtor's portal: https://eservices.mlaw.gov.sg/ipto/forms/io/io-home.form

2.      Select “Debt Repayment Scheme”

3.      Select "Debtor’s Portal”

Step 2: Log in to your account

1.      Select "Log in with SingPass”

2.      Scan the SingPass QR code

3.      Complete 2FA authentication if required

4.      Wait for the portal to load your case information

5.      Check that your name and case details are correct

Step 3: Navigate to document submission

6.      Look for "Supporting Documents" on the left-hand panel of your portal.

7.      Click on the “Supporting Documents” option.

8.      Review any specific instructions for your submission.

Step 4: Select document type

9.      Choose the type of document you are submitting:

10.  Select the specific document category from dropdown menu

11.  Add a description of what you are submitting

Step 5: Upload your documents

12.  Click "Choose File" or "Browse"

13.  Select your document from your computer or phone

14.  Check the file name - make sure it clearly describes the document

15.  Repeat for additional documents if submitting multiple files

16.  Review your uploads:

○       Check all files are attached

○       Check file names are clear

○       Check document types are correct

Step 6: Submit your documents

17.  Review everything carefully:

○       All required documents are attached

○       Document types are correctly selected

○       Subject line and message are clear

○       Your contact details are current

18.  Click "Submit" or "Send Documents"

19.  Wait for confirmation - do not close the browser window

20.  Save your submission reference number

Step 7: Confirm successful submission

21.  Check for confirmation message on screen

22.  Save or print the confirmation page

23.  Note your submission reference number

24.  Check your email for confirmation within 24 hours

What happens after you submit?

Confirmation: You will receive an email confirmation that your documents have been received

Review outcome: The OA will contact you if:

●       Documents are unclear or incomplete

●       Your case status has changed

Next steps: Wait for OA assessment, Attend scheduled meetings

If you have problems submitting documents

Common issues and solutions:

For document submission questions: Contact the Insolvency and Public Trustee's Office (IPTO):

●       Phone: 1800 2255 529 (Local) / +65 6225 5529 (Overseas)

●       Online Enquiry: https://eservices.mlaw.gov.sg/enquiry/ (for questions only, NOT for document submission)

●       Office: 45 Maxwell Road, #07-11 The URA Centre (East Wing), Singapore 069118

Important reminders

●       Use the correct portal: Only submit documents through the debtor's portal, NOT the Online Enquiry form

●       Submit on time: Late submissions may affect your DRS status

●       Keep copies: Save copies of all documents that you have submitted

●       Check file quality: Ensure documents are clear and readable

●       Follow up: Contact IPTO if you don't receive an email confirmation within 24 hours

●       Update contact details: Inform IPTO if your email or phone number changes

Alternative submission methods

If you cannot use the online portal:

●       Submit in person during office hours at the following address 45 Maxwell Road, #06-11 The URA Centre (East Wing), Singapore 069118

Note: Debtors are encouraged to submit their documents online

Need help or have questions?

Contact the Official Assignee:

●       Phone: 1800 2255 529 (Local) / +65 6225 5529 (Overseas)

●       Online Enquiry: https://eservices.mlaw.gov.sg/enquiry/ (for questions only)

●       Office: 45 Maxwell Road, #07-11 The URA Centre (East Wing), Singapore 069118

For more DRS information: Visit https://io.mlaw.gov.sg/debt-repayment-scheme/about-debt-repayment-scheme/