I experienced transaction issues with my credits, e.g. credits were deducted but I did not receive my goods or the merchant claimed that funds were not received. How do I resolve this?

Question

Accepted Answer

Please call the NS Contact Centre at 1800 367 6767 or write in to contact@ns.gov.sg (MINDEF/SAF national servicemen)/ https://go.gov.sg/mhansquery (SPF/SCDF national servicemen) with details of your transaction for us to investigate.

Alternatively, please take screenshots of the error and email them to contact@ns.gov.sg (MINDEF/SAF national servicemen) or send enquiries via https://go.gov.sg/mhansquery (SPF/SCDF national servicemen).

I experienced transaction issues with my credits, e.g. credits were deducted but I did not receive my goods or the merchant claimed that funds were not received. How do I resolve this?

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