My MUP amount is not accurate. What should I do?
Your claims are managed by your employer on the 'Employee Payment Management' eService.
If there are inaccuracies in the auto-generated MUP amount (e.g., due to a recent pay increase), please approach your employer to propose changes to the claim amount on the 'Employee Payment Management' eService before the start of your ORNS activity.
Your employer should submit adjustments with supporting documents at least two weeks before the start of your ORNS activity. If accepted, the adjusted amount will be paid within 10 working days from the start of your ORNS activity. Otherwise, the auto-generated MUP amount will be paid out first. Any additional payment will be paid within 14 working days upon receipt of the adjusted claims and supporting documents.
MUP claims are auto-generated for all ORNS activities except IPPT, NS FIT and mobilisation. If you wish to claim MUP for these activities, please approach your employer to submit a claim on the 'Employee Payment Management' eService.
All adjustments must be submitted within three months from the start of your ORNS activity.
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