When you log in and select Donate on an IPC’s page, KampungSpirit lists the voucher campaigns you can donate from. Nothing is donated until you confirm on a later screen.

A campaign is not listed when KampungSpirit did not find any vouchers for you in it. If none of your campaigns have vouchers, you see “No vouchers available”.

Not seeing CDC Vouchers 2026 (January)?

This happens when:

• Someone else in your household claimed the vouchers. Only the household member who claimed them can donate them. For example, if your spouse claimed your household’s CDC Vouchers 2026 (January), only your spouse can donate them on KampungSpirit.

• Your household has not claimed the vouchers yet. Claim CDC Vouchers 2026 (January) first, then return to KampungSpirit to donate.

• Your household did not receive CDC Vouchers 2026 (January). This can happen if your household was not eligible.

Not seeing SG60 Vouchers (Adults) / SG60 Vouchers (Seniors)?

You only see the SG60 campaign for your age group. This happens when:

• You have not claimed your SG60 Vouchers yet. Claim SG60 Vouchers first, then return to KampungSpirit to donate.

• You did not receive SG60 Vouchers. This can happen if you were not eligible.

Seeing $0 balance on a campaign?

You claimed vouchers, but none are left to donate. You have either spent them or already donated them. You can see your past voucher donations on your Impact page.

Seeing “Can’t load Vouchers”?

KampungSpirit could not load your voucher balances. Your vouchers are not affected, and no donation was made. Refresh the page or try again in a few minutes.

If it keeps happening, report it through the KampungSpirit feedback form with the date, time and a screenshot.

Need help?

• For questions about claiming or eligibility, use the RedeemSG support form.

• If you claimed the Vouchers and still have a balance, but they do not show on KampungSpirit, report it through the KampungSpirit feedback form.