Why do I encounter error/ issue with the QR code during clearance at Singapore land checkpoints?
This issue may arise if travellers have entered incorrect passport information during the profile setup process.
We recommend travellers to verify the accuracy of their profile information in the MyICA mobile app. If the QR code is not working, ICA will request the travellers to present their passports instead for immigration clearance.
Related questions
What happens if I submit wrong information for myself or my travel companion(s) during profile creation and have generated the QR code?
Why is QR code introduced for immigration clearance?
Who is eligible to use the QR code for immigration clearance?
What are the benefits in using the QR code for immigration clearance at Singapore land checkpoints?
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