How do I report the loss of a physical Long-Term Visit Pass card?
With effect from 27 Feb 2023, ICA has ceased the issuance of Long-Term Visit Pass (LTVP) physical cards.
For replacement of LTVP due to loss/ damage, there is no need to report to ICA as no physical LTVP card will be issued for the replacement.
You may use the digital LTVP in your Singpass app for verification of your status.
Only pass holders who are unable to apply for Singpass (e.g. LTVP holders under 15 years old), may report to ICA Services Centre to seek a digital replacement of their lost/ damaged LTVP card.
Related questions
Will I be issued a physical Long-Term Visit Pass card if I complete formalities from 27 Feb 2023?
Can I request for a Long-Term Visit Pass (LTVP) physical card after 27 Feb 2023?
How do I update my mobile number or handphone number to retrieve my Digital Long-Term Visit Pass (LTVP) if I have changed my number?
What if I do not have the transaction ID to retrieve my digital Long-Term Visit Pass (LTVP)?
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