What should I do if I did not receive the email on retrieving my digital Long-Term Visit Pass?
The Long-Term Visit Pass holder should receive the email within 30 minutes after issuance of the Pass. Please do the following to ensure that you can receive the email:
Check the spam or junk folder of your email account
Ensure that your email inbox folder is not full
Ensure that you have an active internet connection on your device
If you are unable to locate the email after performing the above checks, please contact us via the enquiry form for assistance.
Related questions
What should I do if I did not receive the email on retrieving my digital Student's Pass (STP)?
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How do I retrieve my digital Long-Term Visit Pass (LTVP) on FileSG?
What if I do not have the transaction ID to retrieve my digital Long-Term Visit Pass (LTVP)?
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