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A Singapore Government Agency Website
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Updated by ICA
Who can I approach for assistance if I encounter problem when retrieving my e-Pass via portal?
Foreign visitors can retrieve the e-Pass issued to them via the e-Pass Enquiry Portal.
If you encounter any problems with the e-Pass Enquiry Portal, you may submit your enquiry with a screenshot of the error message (if available).
Related questions
What should I do if I did not receive my electronic Visit Pass (e-Pass) after I enter Singapore?
Do I have to retrieve or download and print the approved e-Visa to travel to Singapore?
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What information can be found in e-Pass?
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Who do I contact if I encounter problems during the submission of visa application?
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