What should I do if I did not receive my electronic Visit Pass (e-Pass) after I enter Singapore?
Upon granted entry into Singapore, the e-Pass will be automatically issued to foreign visitors via email based on the email address declared in the SG Arrival Card submission. Foreign visitors may also check their email spam/junk folder if they are unable to find the e-Pass in their email inbox.
Foreign visitors may also retrieve the e-Pass issued to them via the e-Pass Enquiry Portal. The portal is accessible via the SG Arrival Card e-Service or via the direct URL: https://eservices.ica.gov.sg/sgarrivalcard/epassenquiry.
Foreign visitors will need to key in their Disembarkation/Embarkation (DE) Number, or passport details to retrieve their e-Pass. The DE Number is provided to foreign visitors after submitting their SG Arrival Card prior to arrival immigration clearance.
You may submit your enquiry should you require further assistance on your DE number or e-Pass retrieval.
Related questions
How do I retrieve my DE number to complete my extension of stay application?
What information can be found in e-Pass?
Why is there no arrival endorsement in my passport after I enter Singapore as a foreign visitor?
For pass holders who entered Singapore using the SG Arrival Card, how do I enter their immigration details when getting the pass issued or renewed?
