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Can I proceed directly to the counters since I have an appointment for completion of PR formalities?
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Source: https://www.ica.gov.sgYou need to obtain a queue number at the Self-Service Ticketing Kiosk at the Permanent Resident Services Centre, Level 5, ICA Building by scanning the barcode printed on your approval letter. You will be informed of which counter to approach once your queue number is called.
This information provided here is sourced from the ICA website.
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