I am unable to login to the HOMES eService. Why is that the case?
The information and services on the HOMES eService are available to the following groups of individuals who have 2FA-enabled Singpass accounts:
i) Singapore Citizens and Permanent Residents
ii) Valid FIN holders who are known to be related to a Singapore Citizen or Permanent Resident
If you have successfully logged in with your Singpass account but are unable to access the HOMES eService, please visit HOMES webpage to provide your contact details, the error message displayed and your Singpass account user ID, for us to further assist you.
Alternatively, if you are already in contact with HOMES Ops team, you may contact the officer via email or HOMES hotline 6818 1422 (from Mondays to Fridays (excluding Public Holidays) between 8.30am and 5.30pm) for assistance.
Related questions
I am asked to complete outstanding actions on the HOMES eService, but I do not have a Singpass account to log in to e-Service. What can I do?
I have just been logged out of HOMES eService due to another login with my account! What should I do?
Who should I contact if I encounter issues with my Singpass?
How can I sign up for the Multi-user SMS 2FA service?
