The notification was sent to inform you that the person you had tried to appoint as your Trusted Contact has declined your appointment request. You should try to contact your appointee to explain your request and help them understand their role as your Trusted Contact before submitting a new appointment request.

Alternatively, you may consider choosing a different person to appoint as your Trusted Contact. We strongly encourage you to personally inform them of your appointment request beforehand. This helps to ensure that they are aware of the appointment request and understand their role as your Trusted Contact.