For Singaporean or Singapore Permanent Resident nominees, you must enter their full name exactly as shown on their NRIC, including all punctuation marks like commas (,), hyphens (-), slashes (/) and the arrangement of how the name is spelt.

 

Do not include Hanyu Pinyin, aliases, or married names.

 

If you are still facing submission issues, here are some troubleshooting steps:

 

• Ensure correct spacing between characters (e.g., "John⎵Tan" should not be indicated as "John⎵⎵Tan" or "John⎵Tan⎵")
• Write relationship indicators without spaces (e.g., "D/O" not "D / O", and likewise for "S/O")
• John Tan should be indicated as John Tan and not Tan John

• Type the nominee's details directly instead of copy-pasting from other sources to avoid hidden characters
• For iOS users (such as iPhone or iPad): Disable “Smart Punctuation” under Settings > General > Keyboard > Turn off Smart Punctuation
• Use only one browser tab and clear your browser cache
• Try using a different device if the problem persists

If the error continues, you can:

1. Write to us with the following details:
   • A screenshot of your nominee's name
   • The error occurrence time and date
   • Your device details
2. Visit any Service SG Centres for assistance with your online nomination
   
   
3. Make your nomination at our CPF Service Centres