The CPF contribution will be credited to the CPF account based on the NRIC in the CPF submission.

 

Only for employees with ‘New’ or ‘New & Leaving’ employment status - if their submitted name is different from the name in their NRIC, a mismatched entry will be flagged out in the Record of Payment. When this happens, employers are required to check their CPF submission record:

 

1. If you have paid CPF contributions to the intended employee (i.e. NRIC submitted was correct but the name submitted does not match the NRIC name).

You should update your employee's name as shown in his/her NRIC in your next CPF submission. Kindly note that name matching is only done on the principal name, so you should not key in variants such as hanyu pinyin and aliases.

 

2. If you have paid CPF contributions to the wrong employee (i.e. the NRIC submitted was wrong).

You should submit request for adjustment or refund of CPF contributions immediately.

 

Any errors in CPF contributions should be rectified early while the documentary evidence is fresh. Request for refund or adjustment of CPF contributions online must be made within one year from the date of payment of the CPF. You can refer to the 'Payment Received on' field in the Record of Payment to determine the date of payment.