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I am not receiving email notifications correctly. How can I manage my email notifications?


Updated by BRIGHT

Manage notifications via the dropdown menu under your profile → Manage notifications


  • Enable notifications: master toggle for all email notifications. If switched off, you will not receive any notifications at all — including for referrals where you're a Contributor, OIC, Appeal creator, approver, or supporter.

  • (SP users) Service provider settings: choose which services you want emails for, for referrals assigned to your organisation. Both the service and its location must be switched on for you to be notified. Even if switched off here, you'll still get emails for referrals where you're a Contributor or OIC.

  • (SP users) Locations: choose which locations you want to be notified for when they're assigned a referral.

In the example below: To only receive emails for Day Rehab (PT/OT) and Day Rehab (ST) referrals assigned to Joel's Home Centre, toggle on Day Rehab (PT/OT) and Day Rehab (ST) under Service provider settings, and toggle on only Joel's Home Centre under Locations (leaving other locations like Joel's Nursing Home off). You'll then only get notified for those two services when assigned to that location — plus any referrals you're already a Contributor/OIC on.

Manage Notifications 2

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