Facility bookings on MyActiveSG+ cannot be cancelled or changed once confirmed. This helps to minimise hoarding and last-minute cancellation of bookings and ensures that more Singaporeans can access public sports facilities.

However, if you are unable to use your booking due to extenuating circumstances (e.g. illness), you may write in to ActiveSG here. Proof of the extenuating circumstance (e.g. a valid MC) will be required. Do note that cancellation requests due to a change of mind or a booking mistake will not be entertained.