What should I do if I had responded to a phishing email, call or SMS resulting in monetary or information loss?

In the unfortunate event you fall prey to a scam and have incurred monetary loss, loss of personal information, or discovered that your online account has been hacked or compromised, file a police report immediately:

• Police hotline at 1800 255 0000
  
• Online Police Report
  
• Any nearest Neighbourhood Police Centre or Post
  

You should provide the following information when filing a police report:

For online scams
If a scammer had told you to access a website to key in your banking details or do online trading (phishing and investment scams), or asked you to download a mobile application from a website, you can report the link by keying in the full URL of the scam website visited, which may be from shortened URLs, (e.g. Tinyurl, Bit.ly). Refer to your Internet browser history to retrieve the full link. This allows for the authorities to take action against the website.

For phone scam
If you have fallen prey to a scam, you can report the phone number used by the scammer by entering the entire string of numbers with no spacing in between numbers (omit dashes) in your police report. Please indicate if the number has a ‘+’ prefix. For example: +65123456789
Do state the type of call made, e.g. normal call, WhatsApp, Telegram, IMO, Viber, etc.

This information provided here is sourced from the WSG website.