As a Tote Board Group, its mandate is to counter illegal gambling by providing a responsible, safe and trusted environment for people who choose to engage in betting activities. It actively collaborates with key stakeholders in the ecosystem to tackle this issue holistically.

For instance, Tote Board provides funding to the National Crime Prevention Council to support its crime prevention programmes to raise awareness about crime prevention and encourage community involvement in keeping Singapore safe. It works closely with the Family Intervention Division in the Ministry of Social and Family Development (MSF) on social safeguards for legal gambling operators like Singapore Pools, as well as with the National Council on Problem Gambling, which administers these social safeguard policies together with MSF.

Singapore Pools has also taken several measures, such as offering tools for customers to set monthly limits to deposits and expenditure and help them keep track of their expenses, as well as providing reminders when customers exhibit higher-risk behaviour. These efforts aim to help customers manage their play responsibly, and at the same time ensure that they continue to have a seamless play experience in the legal gambling market.