You may also wish to consider clearing your cache/cookies from your browser. 

If the problem persists, please provide the following information in an email to help us look into your issue expeditiously:

1. Your purpose of accessing the PRS (e.g. to update CPE points, application for registration, etc.);

2. Your browser type and device (i.e. desktop or laptop);

3. URL of the login page;

4. The screenshot of the pages before and after you encounter the error message; and

5. The timestamp of when the error has occurred.