Refer to our Instructional Guides for step-by-step instructions on how to register for a Singpass account and set up your 2FA.

There are dedicated Singpass counters island-wide to assist you on the following:

Register for Singpass account
Set up SMS 2FA
Reset Singpass password
Update account information, e.g. mobile number

If you are visiting a Singpass counter, please bring the following documents for verification purposes 🪪:

Singapore Citizens (SC) & Permanent Residents (PR)

1) For Singaporean (SC):

National Registration Identification Card (NRIC)
or Singapore Passport
or Singapore Driving Licence
or National Service IDs (11Bs) from SAF, SPF and SCDF

2) For National Service Personnel:

National Service IDs (11Bs) from SAF, SPF and SCDF
or Singapore Passport
or Singapore Driving License

3) For Permanent Residents (PR):

National Registration Identification Card (NRIC)
or Passport with Re-entry Permit or
or Singapore Driving Licence or
or National Service IDs from SAF, SPF and SCDF

Foreign Identity Number (FIN) Card Holders

1) For Employment Pass and Personalised Employment Pass Holders:

Employment Pass (EP) Card
or Personalised Pass (PEP) card
or Singapore Driving License

2) For S-Pass Holders

S-Pass Card
or Singapore Driving License

3) For Eligible Work permit (WP) holders

WP Card
or Singapore Driving License

4) For Dependent Pass Holders (of EP, PEP, EntrePass and S-Pass)

DP Pass card
or Singapore Driving Licence

5) For Long-Term Visit Pass-Plus (LTVP+) or Long-Term Visit Pass Holders

Visit Pass (PLUS) Card/Visit Pass Card
or Singapore Driving License

If your LTVP card is digital, show your digital card on ICA website or ICA app or FileSG or Singpass app.

6) EntrePass Holders

EntrePass card
or Approval-In-Principle letter (AIP) and Passport
or Singapore Driving License

7) Student Pass Holders

Student Pass card
or Singapore Driving License

Important notes:

Only original documents listed in the above table will be accepted at the Singpass counter for verification (Documents, such as In-Principle- Approval (IPA) Letter, police report for lost NRIC, ez-link card and senior citizen card, are not acceptable).

For Permanent Residents, they must either bring their passports that contain the Re-entry Permit (REP) endorsement / their passports with a copy of their REP print-out. With effect from 2 Jan 2009, ICA has ceased to issue REP endorsements in passports
For work pass holders who are applying for Singpass, they can only register for an account on the following Monday after their work pass has been issued.

You are strictly not allowed to authorise another person to request/reset your Singpass on your behalf.

Click here to locate the Singpass counter nearest to you.

Quick links

1 question

Where can I get help for Singpass related matters?