We're aware that some iPad users may encounter issues when rotating their device during the face verification process.

At the moment, face verification only works in portrait orientation. If you rotate your iPad to landscape mode mid-process, it may disrupt the verification and cause it to fail.

Our team is actively looking into this and working on future updates to enhance the experience for iPad users.

What should I do in the meantime?
Please complete face verification with your iPad held upright in portrait mode throughout the process.

We appreciate your patience and understanding as we work to improve this feature.