1. Report the Incident to the Authorities

• If you suspect that there are malicious attempts to log in to your Singpass account, or if you feel you are being harassed, you may wish to file a police report to address the issue.

• Additionally, to prevent further misuse, you can consider temporarily suspending your Singpass account. This will block access until you take further action. Learn more here. 

2. Update Your Singpass User ID

To reduce the inconvenience of such incidents, you can change your Singpass User ID to a unique user ID that is private and known only to you. This adds an extra layer of protection to your account and makes it harder for malicious actors to gain unauthorised access.

Here’s how to update your Singpass User ID:

1. Log in to your account on the Singpass Portal. 

2. Click on the 'Update Profile' icon.

3. Click on the 'Change Singpass ID' button next to your current Singpass ID.

4. Choose a new Singpass User ID that is not easy to guess and keep it private.

For more details on changing your Singpass ID, click here.

3. Keep Your Account Secure

• Your Singpass account is protected by your password and Two-Factor Authentication (2FA). Ensure that your password, app passcode and new Singpass User ID remain private.

• Be cautious of phishing attempts or fraudulent links asking for your Singpass credentials, and check that the website domain is singpass.gov.sg before entering your login credentials. 

• Check your transaction history and report any suspicious activities.