When I launch the Singpass app I received a security alert and the app auto closed. What should I do?
We have implemented stringent security measures in the app to better protect your Singpass account and personal data.
If your phone has been rooted/jailbroken, please use another device.
If your phone contains apps that alter the phone settings (e.g. screen capturing or fake GPS apps), please uninstall them before setting up Singpass app.
If the above two scenarios do not apply to you, please contact Singpass Helpdesk here.
Related questions
Can malicious apps which may have unknowingly been installed on my phone gain access to my personal data displayed in Singpass app?
Why is there no logout button on the Singpass app?
How can I be sure that my personal data remains secure during the transaction?
If my phone is compromised and hackers have access to data on my phone, will they also get my Digital IC data?
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