Back to home

I have received an SMS OTP from Singpass, but I did not request for it. What do I do?

Updated by SINGPASS 50 found this helpful

There is a chance that someone has your Singpass ID and password, and is trying to log into your account. However, with Singpass 2FA, your account is protected. The hacker needs to have your mobile phone to perform transactions involving sensitive data.

Nonetheless, we strongly advise you to take the following actions:

  • Reset your Singpass password immediately to prevent unauthorised access to your account.

  • Call Singpass Helpdesk at +65 6335 3533 and press “9” to secure your account

  • Lodge a police report at any Neighbourhood Centre/Post, or via the Electronic Police Centre website.

Topics:

Security & Scam ManagementReport a scam & suspicious activity

Related questions

Why should I suspend my Singpass account?

singpass
93

I think I got scammed / I suspect my account has been compromised. How can I secure my account?

singpass
77

What are the different 2FA options that I can choose from? Can I have more than one mode of 2FA?

singpass
34

The OneKey token was my only 2FA. How do I set up other 2FA methods now?

singpass
26

Need more help?

Describe your issues to us.

Contact us