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Updated by SINGPASS 20 found this helpful Contact us
I was prompted to perform an additional verification during setup of my Singpass app. This was not required previously. Why is there a need for this additional step?
Additional verification during set up
Singpass is continuously updating its threat detection and login security as part of our efforts to combat evolving scams. The setup process of the Singpass app is critical as it ties the user’s identity to the app for subsequent logins.
From 10 October 2022, users may be required to perform a face scan enabled by Singpass Face Verification during app setup as an additional measure to mitigate scams and prevent unauthorised access to users’ Singpass account.
Related questions
I have been logging in to services using Singpass 2FA. Why am I suddenly prompted to perform an additional security verification using Singpass Face Verification for logins?
What precaution should I take if I want to use fingerprint authentication / face recognition for my Singpass app?
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