The SDC does not issue guidelines on dental practitioners’ fees and charges and is not able to comment on the appropriateness of the fees charged by the dental practitioner or clinic. Clinics can set their own fees based on business decisions and SDC has no jurisdiction over them to review their pricing.

However, please note that medical clinics and healthcare establishments are regulated under the Healthcare Services Act 2020 by the Ministry of Health (“MOH”) and are required to provide itemized bills to patients prior to commencing treatment and to display common fee charges such as consultation fee for patients to make informed choices regarding their treatments. If you believe that you have been overcharged, you may wish to provide your feedback to MOH.

For complaints pertaining to a dispute or disagreement on matters relating to treatment plans or fees/bills, which are contractual matters between a patient and the dental practitioner, we would suggest that you clarify with your dental practitioner/the clinic first. You may also refer to MOH website for the average fee for dental procedures in public institutions.

Alternatively, if you are interested in exploring mediation, you may wish to approach the Mediation Unit by MOH Holdings Pte Ltd (“MOHH”) for assistance at (65) 9116 9364 or email them at mediate@mohh.com.sg. You may also visit their website for more information.

Alternatively, you may wish to seek the assistance of the Singapore Dental Association (“SDA”) which offers a mediation service for dental treatment-related matters between their member dentist and the public. You may wish to email SDA at ethics@sda.org.sg.