The SDC is not in the position to assess whether there are grounds for an individual to lodge a complaint. Generally, the SDC will look into any written complaint that falls within the scope of section 44(1) of the Dental Registration Act that is supported by a Statutory Declaration. The complaint should contain information including all relevant document and evidence about the dental practitioner’s professional misconduct that you would like SDC to look into. For more information on how to lodge a complaint with the SDC, please refer to the SDC website. 

As the service provider, the healthcare institution/clinic has the responsibility to assist in the first instance and to address your feedback. You may contact the healthcare institution/clinic first to share your concerns. This will allow the healthcare institution/clinic management to look into the matter and provide a response to your feedback.