Where possible, the driver should try to retain the passenger’s particulars (full name, full NRIC/FIN number and phone number) and trip details (e.g. date, time, pick-up and drop-off points) and lodge the fare evasion case with the operator that the driver accepted the booking from.

As a first step, the operator will contact the passenger to recover the fare and thereafter reimburse the fare to the driver if recovery is successful. However, if recovery is unsuccessful and the passenger's particulars are available, the operator can refer the case to LTA for investigation (the driver does not need to report the case directly to LTA in this situation).

Alternatively, the driver may call the police for assistance or, if the situation allows and it is safe to do so, drive the passenger to the nearest Police Station, Neighbourhood Police Centre (NPC) or Neighbourhood Police Post (NPP). After lodging the police report, the driver can also report the case to LTA directly as long as the passenger's particulars are established.