No, this is not from us. We are aware of phishing attempts impersonating Parking.sg through both email and SMS/iMessage:

Emails from senders using names like "Smart Parking SG", claiming your payment method has been detached and prompting you to click an "Update details" button.
Text messages formatted like "[Parking.sg]: We were unable to process your payment for your parking session. Please visit [link] to update your payment method to avoid disruption to future parking sessions", linking to look-alike domains.

Please do not click on any links or reply to these messages.

Here's how to tell that the email is not from Parking.sg:

The sender address does not end with "@parking.sg" or "@gov.sg"
The email asks you to "update payment details" via a link
The footer shows an overseas address instead of a Singapore Government address

Parking.sg will never:

Ask you to update your payment details through an email link
Send communications from non-gov.sg email addresses
Use third-party marketing platforms to request account or payment changes

All account and payment updates should be done only within the official Parking.sg mobile app, downloaded from the Apple App Store or Google Play Store.

If you receive an SMS claiming to be from Parking.sg, check that it is sent from the gov.sg SMS Sender ID (all letters in lowercase). From 1 July 2024, all government SMS communications are sent under this same sender ID.

If you have received such an email, please delete it. If you have already clicked the link or entered your details, contact your bank immediately and report the incident to the Singapore Police Force via ScamShield at 1799 or scamshield.gov.sg.

Parking.sg

3 articles in

Does the app cater to overnight parking?

Can I park for more than 48 hours as the app only allows up to 24 hours?

What does "Free Parking available for selected duration" mean? Do I still need to start a parking session?

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