If you're not receiving notifications from Parents Gateway (PG), here are the main solutions:

Check Your PG App Settings

First, ensure notifications are enabled in the app:

1. Open the Parents Gateway app

2. Select the 'Profile' tab

3. Navigate to 'Notifications', then 'Push Notifications'

4. Ensure the 'Push Notifications' toggle is switched on

Verify Your Phone Settings

Your phone's settings can override app notifications. To check:

1. Open your phone's Settings

2. Find and select 'App notifications' or 'Notifications'

3. Locate Parents Gateway

4. Enable 'Allow notifications'

Review Battery Settings

Your phone's battery-saving features might be blocking notifications. Check if Parents Gateway is affected by:

• Battery optimisation

• Power-saving mode

• 'Doze' or 'deep sleep' settings

Enable Email Notifications as Backup

If push notifications still aren't working, you can receive email notifications instead:

1. Go to the Profile tab

2. Select Notifications

3. Choose Email Notifications

4. Switch the toggle to ON

Need more help? Contact the PG helpdesk at https://go.gov.sg/pgsupport.