Why am I not receiving push notification from Parents Gateway?
The push notification feature on the phone needs to be enabled.
Tap on the 'Profile' tab
Tap on 'Notifications'
Tap on 'Push Notifications'
If 'Push Notifications' is 'OFF', tap 'Turn On' to enable it
Alternatively, you may want to check if your app has been put in "deep sleep" mode. Some phone manufacturers have installed a battery optimisation feature which may put Parents Gateway app in “Doze mode”, thus preventing parents from receiving push notifications.
You can also opt for email notifications under 'Notifications'.
Related questions
How do I receive email notifications from Parents Gateway?
Why am I not receiving notifications when I am logged out of Parents Gateway?
Why do I see the 'Update Available' pop-up when I launch the app and cannot proceed further to use the Parents Gateway app?
Why am I not getting notifications from the school about my child’s absence?
Need more help?
Get in touch