For PAssion Silver Concession Card:

You can apply for a replacement for your lost card via:

Online
- SimplyGo website at www.simplygo.com.sg/lost-concession-card-replacement
- SimplyGo app (Download links for: Apple App Store | Google Play)
- SimplyGo Kiosk
In Person
- Visit any SimplyGo Ticketing Service Centre with your original NRIC and a colour passport-sized photograph (non-returnable) that was taken within the last 3 months against a white background. Anyone helping you to apply for a replacement would have to present his or her own original NRIC/Passport in addition to the above-mentioned items.

Please note that a replacement fee of $16.10/$15.10* is applicable.

*Enjoy discounted administrative fee when you apply for your replacement at Self Service Channels such as online, mobile app and SimplyGo Kiosk

A lost card report will be filed automatically once you replace your concession card. For security reasons, the loss report is irreversible once it is logged into the system.

The lost card will be deactivated and would no longer be usable even if found. SimplyGo will refund the remaining travel value in your card after the lost card report has been filed. You will need to provide your mobile number to the SimplyGo Ticketing Service Centre, or input your mobile number when applying for the lost replacement via e-Service on the SimplyGo website and SimplyGo mobile app, to process the refund. You will receive a claim number via SMS to collect your refund at any SimplyGo Ticket Office after 7 working days. SimplyGo will not be liable for any misuse before the lost card report is filed.

You will also have to inform the National Library Board (NLB) of the lost concession card to avoid any misuse. You may call NLB's helpdesk at 6332 3255. Your existing yuu Points will be transferred to the replacement card and you can continue earning yuu Points on the replacement card in about 5 working days upon the receipt of the card.

For PAssion Silver Card (Non-Concession):

Please call PA Contact Centre Hotline at 6225 5322, which operates daily from 8am to 6pm (excluding public holidays), for assistance. Alternatively, you may get your lost PAssion Silver Card (Non-Concession) replaced at your nearest Community Club/Centre (CC). Please note that a replacement fee of $7.50 is applicable. The replacement card will be mailed to you in about 3 weeks.

You will need to complete the 'EZ-recover application for PAssion EZ-Link Card' form available at the CC if there is stored value* remaining in your card. (*EZ-Link Pte Ltd will process the refund within 28 working days upon the submission of the completed application form to CC. The faulty card will be retained by the CC. Should there be any misuse before the card is cancelled, PA will not be liable to issue any refund.

You will also have to file a loss report with the National Library Board (NLB) to deactivate your card to prevent any misuse. You may call NLB's helpdesk at 6332 3255. Your existing yuu Points will be transferred to the replacement card and you can continue earning yuu Points on the replacement card in about 5 working days upon the receipt of the card.

I do not have a smartphone to download the YUU app, what do I do?

Related questions

I am facing problems linking my PAssion card to my YUU account. What should I do?

I am used to the tapformore process of tapping my card at the cashier to earn my points. Can I continue to tap my card to earn points?

As a PAssion card member, do I still need to sign up for the YUU rewards club?

I'm unable to use my linked PAssion card to earn/redeem YUU points. Why is this so?