I have made extra payment due to a technical issue on the Registry of Marriages (ROM) website. How do I get a refund for the excess payment?
If you have made extra payment due to a technical issue on the ‘Our Marriage Journey’ website, please write to us using this form the following information. ROM will match the records and process the refund accordingly.
Name
NRIC or passport number
Transaction date and time
Reference number
Amount paid
Merchant reference code
Related questions
After submitting the marriage application, we realised there are typo errors related to bride/groom’s name and identification numbers. What should we do?
Why were the marriage fees revised?
How do I change my solemnisation details after I have filed my marriage application?
What should I do if I do not have Internet access to use the Registry of Marriages (ROM) e-Services?
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