How do I lodge a complaint against a registered optometrist or optician?
Your complaint must be type-written in English and supported by a Statutory Declaration (SD) which must be affirmed before a Commissioner for Oaths / Justice of Peace. A SD is a written statement of facts that is signed and affirmed by the person making the declaration that the contents in the statement are true and accurate to the best of his knowledge and belief.
Once the SD has been duly affirmed / sworn, you can submit the SD and your complaint letter via email:
| What to submit | Where to submit to: |
By email | a) The completed and signed SD form (pages 1 and 2), complaint letter; and supporting documents (e.g. sales invoice, prescription issued by the registered optometrist or optician and correspondence records) consolidated in one PDF file (in colour) and; b) A completed and signed copy of the acknowledgement form (see page 4 of information sheet) | Attention: Professional Conduct and Professional Standard Division/ Optometrists & Opticians Board
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We seek your understanding that OOB is only able to process your complaint when the above documents and information indicated have been provided.
Related questions
Is OOB the right place for me to lodge a complaint?
I only know the alias but not the full name of the registered optometrist or optician. Can I still submit a complaint?
Can I submit a complaint against the optical practice?
I have misplaced/defaced/lost my registration certificate (RC)/practising certificate (PC). What should I do?
