If you are unable to select your CPF Submission Number (CSN) when making a new claim under the Government-Paid Leave Schemes (GPLS) on the GPL Portal, the most likely cause is that you have not been granted the correct CorpPass access to transact on behalf of your entity.

To resolve this, log in to CorpPass to check your current access type. If you have not been assigned the appropriate role and CSN, contact your entity's CorpPass Administrator to request access. Only a CorpPass Administrator or Sub-Administrator can assign roles and CSNs to users in the GPL Portal.