A Donee is able to transact on a Donor’s behalf when the Donor has been certified by a registered medical practitioner to have lost mental capacity. When transacting with any third-party agency (e.g. banks, insurance agencies, HDB, CPFB, SLA, etc.), the Donee would need to produce the registered LPA and other supporting documents as required by the third-party agency.

Examples of supporting documents may include the NRIC of the Donee(s) and a doctor's medical report stating that the Donor has lost mental capacity to manage his affairs. All registered medical practitioners are able to provide medical reports as proof that Donor has lost mental capacity and the Donee may rely on the LPA to transact on the Donor’s behalf. Medical practitioners need not be accredited by the Office of the Public Guardian for this purpose.

The Donee is advised to share the electronic registered LPA with individuals or third-party organizations via OPGO as this version is the latest. 

The Donee should contact the third-party agency for clarifications on the supporting documents needed prior to your visit as each agency may have their own specific requirements.

An individual’s loss of mental capacity may be temporary or permanent. If the Donor regains capacity, the Donee must step aside for the Donor to make his own decisions. The LPA remains valid and can be used should the Donor lose mental capacity again.