I tried to make a refund using 'Refund to the Child Development Account (CDA) service'. It indicated, "the selected institution is not allowed to perform the refund request".

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Accepted Answer

Approved Institutions using the 'Refund to the Child Development Account (CDA)' service for the first time must submit a one-time Direct Debit Authorisation (DDA) application to the bank through MSF. You can find the DDA form on the Baby Bonus Approved Institution Portal on MSF website.

You can send the DDA application form by post to:

Services Processing Officer

Ministry of Social and Family Development

Family Life Group (Services - Baby Bonus)

3 Bishan Place

#04-00, CPF Bishan Building

Singapore 579838

You do not need to complete any other forms for tracking of refunds or keep MSF informed of the refunds. You can keep track of your refunds by referring to your own corporate account after 2 weeks.

I tried to make a refund using 'Refund to the Child Development Account (CDA) service'. It indicated, "the selected institution is not allowed to perform the refund request".

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