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Can I send more than one PDF file to WicSubmit?
If your document contains multiple pages which are saved in separate PDF files, click Upload to upload the first page, followed by Add File(s) to upload the additional pages. Our system will automatically merge all uploaded PDF documents into a single PDF file.
In WicSubmit, on the "Document to Upload" Page, the status for the document shows "Submitted" and I cannot find the "Upload" button. Why is this so?
This means that particular document has already been uploaded. If you are the person who uploaded the document, you may click View to view your uploaded document.
How will I know whether my documents have been submitted successfully to WicSubmit?
An acknowledgement screen will be displayed immediately when the documents are successfully uploaded to our system.
I do not have a scanner. Can I scan my supporting documents at MOM?
No, MOM does not provide scanning services.
I have uploaded my scanned documents to WicSubmit. Do I still need to submit the hard copies or originals to MOM?
No, you don't need to.
If you are an injured employee, you should submit your original medical bills and medical certificates from your work-related injury to your employer. This is so that you can be paid your medical leave wages and medical expenses promptly. Your employer will eventually submit these original documents to their insurer for reimbursement. In the event that MOM requires any original document, the case officer will contact you.
What are the guidelines for uploading scanned documents to WicSubmit?
- All scanned documents containing photographs, graphics and text, especially handwritten ones, must be clear and legible.
- File format should be in Portable Document Format (PDF) only.
- Document file size should not exceed 6MB.
What happens if I have uploaded a wrong or unclear supporting document to WicSubmit?
WIC Application Forms and medical reports can only be uploaded and submitted once. If you had wrongly submitted any of these two documents, inform the case officer by email to reject the wrong documents.
You will get an email confirming the rejection, and you can then proceed to re-upload and re-submit the correct documents.
What if I encounter problems when uploading my documents to WicSubmit?
Please ensure that the documents are in PDF format and that each document does not exceed 6MB in file size. If you are still unable to upload the documents, you may submit the documents to the case officer via post, fax or email.
What if I have selected the wrong document during document upload to WicSubmit?
At the Document Upload screen, you may click Replace to select the correct file and it will replace the previous document. Alternatively, you may click Cancel Upload to cancel the uploading request.
What if I need to upload documents for a different work injury compensation claim?
To upload the documents for a different claim, click Retrieve another case in WicSubmit and enter the new WIC Claim Reference Number.
What if my document file size for WicSubmit exceeds 6 MB?
If your document file size exceeds 6 MB and you are unable to reduce the file size, we recommend that you submit them via post, fax or email.
What web browsers are recommended for WicSubmit?
The following web browsers are recommended:
- Internet Explorer 11.0
- Google Chrome version 22.0
- Mozilla Firefox version 16.0
- Opera version 12.0
- Safari version 5.1
Who should I contact for WicSubmit service issues?
If you have issues using WicSubmit, you can submit your enquiry online.
Why use WicSubmit?
This service brings the following benefits:
- Convenience of submitting the necessary documents anytime.
- Instant acknowledgement by MOM upon the successful submission of the documents.
- Ability to track submission status anytime online.
- Saves the time and hassle of queuing at counters to submit hardcopy documents.