You will not receive a hardcopy statement when deductions are made from your MediSave Account to pay for your dependents or your own medical bills. Instead, you will be informed of any deductions via one of the following mobile notifications:

a. If you have the Singpass Mobile App, you will be notified via the Singpass Mobile App Inbox;

b. If you do not have the Singpass Mobile App, but have registered your mobile number with Singpass, you will be notified via SMS.

If you still prefer to receive a hardcopy of your MediSave transaction statement, please write to us. If you do not have a Singpass account and or a registered mobile number, you will continue to receive the hardcopy MediSave transaction statement. No further action is required.

If your claim was only for MediShield Life and there was no deduction made from your MediSave account for the claim, you will not receive a hardcopy statement. For these cases, you will be able to access the claim details from the online MediSave and/or MediShield Life Claim Statements.

If you would like to have the claim statements but are unable to log in online, you may approach our customer service officers over the counter or contact us at 1800 222 3399 for assistance.