Can licensees conduct the financial counselling for their patients via online platforms?
Price Transparency Requirements, Financial Counselling
There is no stipulated requirement on the mode used for the provision of financial counselling. However, the licensee must obtain acknowledgement from the patient that financial counselling has been conducted and keep the acknowledgement as part of the patient’s health record.
Related questions
Can acknowledgement of financial counselling by patients be performed over other forms (e.g. Email, SMS, Phone, Virtual Conference), instead of written form?
Do we need to retain recordings of financial counselling performed over phone or through telehealth consults?
For financial counselling performed previously without a formal documentation, is there a need to re-counsel the patient and obtain a written acknowledgement under HCSA?
When patients are informed of referral or appointment to new services and/or treatments over the phone, would we be expected to provide financial counselling?
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