For financial counselling performed previously without a formal documentation, is there a need to re-counsel the patient and obtain a written acknowledgement under HCSA?

Question

Accepted Answer

The requirement for acknowledgement from the patient or the patient’s authorised representative will only apply to new patients / treatments occurring after HCSA Phase 2 implementation. As a best practice, licensees are encouraged to re-counsel where there is an opportunity or need to do so (e.g., where there is a change to the patient’s treatment regime that would lead to significantly higher fees).

For financial counselling performed previously without a formal documentation, is there a need to re-counsel the patient and obtain a written acknowledgement under HCSA?

Related questions

For the conduct of financial counselling where there is a change in the licensee’s fees for the treatment or procedure that the patient is undergoing, is there a guide to define fee changes or is there a range that we can work within?

Can licensees conduct the financial counselling for their patients via online platforms?

If patients do not acknowledge financial counselling, what is the appropriate follow-up action ?

Can acknowledgement of financial counselling by patients be performed over other forms (e.g. Email, SMS, Phone, Virtual Conference), instead of written form?